Contact Centre Advisor
£17,206 - £17,988
Hemel Hempstead location
Permanent guaranteed hours
*Please note that all shift patterns do include shifts at the weekend and during the evenings.
Working in our busy vibrate Contact Center you will not just be answering telephone calls, but ensuring that every guest who comes through has the very best Butlin's experience, whether they're booking their holiday, amending an existing booking or just have a question or two.
As a team who understand the importance of getting it right for every guest, we are looking for team members who will be willing to go the extra mile and ensure that we find the perfect holiday for every guest, supporting them in every step of their Butlin's journey and buying what's right for them and their family.
Whether it's booking a break that’s perfect for your guest or after care, which may include anything from promoting upgrades, dealing with pre arrival complaints and questions to taking payments, we are all about having a clear focus on tailor made and personalised experiences for each and every guest.
The range of calls are diverse so you never know quite what the next enquiry will be, keeping the role exciting and one that you can really enjoy! A problem solving attitude and empathy are essential to this role, along with the ability to take the lead in engaging conversations.
We also look for a great tone of voice, bags of enthusiasm and a desire to see things through to the end. Attention to detail is also very important, along with being computer confident.
In return you will receive great benefits:
Bonus opportunities in addition to your salary.
Personal development through extensive training, coaching,
Feedback and regular one to one catch ups with you Team Leader
It's our aim to support you in being as successful as you can be
Bourne Leisure Head Office
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
4 November 2019
18 November 2019