Retail and shops Team Member

Whatever the role our team at Butlins love working as part of a team and using their exceptional customer service skills to help our guests rediscover their sparkle. We're looking for people who naturally thrive in a customer service environment, with strong communication skills and who demonstrate a positive attitude even when working under pressure. 
Working in a fun environment, both inside and outside we have an array of Shops and Leisure Retail venues on resort which offer varied product, such as the Supermarkets, or our flagship store The Butlins Store which is the perfect place for our guests to purchase a gift or souvenir. 
We also operate our outdoor areas such as Go Karts, Bungee trampolines, Crazy Golf, Junior Driving School, Water Walkers, and Fairground Games.
You will be responsible for all aspects of delivering a professional shopping and activity experience with seamless service whilst maintaining the sense of theatre and fun our guests expect from a holiday at Butlins.
The Role
• Greet guests with a warm welcome and provide exceptional service to 'help hard-working families rediscover their sparkle'
• Have attention to detail, with the ability to communicate at all levels and thrive under pressure
• Engage and build relationships with our guests helping them get the most from their stay
• Work as a team to consistently deliver day to day operations to a pristine standard
• Operate a till and handle financial transactions
• You will be tasked with ensuring that strict health and safety guidelines are adhered to at all times.  
What are we looking for?
• Team players with a can do, problem solving attitude
• A natural ability to engage and relate with a wide range of people
• A desire to host and demonstrate exceptional customer service to our guests
• Outstanding interpersonal and communication skills
• An eye for a sale by making the most out of up selling opportunities
• The ability to use your own initiative

Benefits include:
• Free use of many of the resort facilities and discounts off our food and retail outlets
• Subsidised nursery facilities available on resort
• Discounted Bourne Leisure holidays for you, your family and friends
• Reward and recognition schemes including long service and team member of the month
• Externally recognised qualifications to give you the opportunity to develop and progress
There may be live in accommodation available with this role for 18-year olds and over if relocating to the area



Warren Road, Minehead, Somerset TA24 5SH GBR



Employment Status


Employment Type


Effective Date

4 July 2019

Expiration Date

1 November 2019