Guest Services Advisor

As a Guest Services Advisor you will be responsible for all aspects of delivering a professional guest experience from the initial check-in to assisting with any queries throughout our guest’s stay.

The purpose of the role:

•Building strong relationships with our guests that will enable you to enhance a guest’s holiday
•The ability to show your commitment to helping others by demonstrating a sincere personality and excellent communication skills
•Looking for ways to exceed guest expectations and always, without exception, be willing to go the extra mile
•Dealing with guest enquiries and complaints face to face, over the telephone and visiting guests in their accommodation if required
•Taking ownership of guest problems and resolving them to the guest’s satisfaction
•Supporting the on resort holiday sales team by making guests future holiday bookings
•Completing all relevant administrative duties as required 

The benefits of working with us:

•Free use of many of the resort facilities and discounts off our food and retail outlets
•Subsidised nursery facilities available on resort
•Discounted Bourne Leisure holidays for you, your family and friends
•Reward and recognition schemes including long service and team member of the month
•Externally recognised qualifications to give you the opportunity to develop and progress

We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team. 




Ingoldmells, Skegness, Lincolnshire PE25 1NJ GBR



Employment Status


Employment Type


Effective Date

1 July 2021

Expiration Date

26 July 2021