Spa Receptionist - Butlin'sWe're looking for people who naturally thrive in a customer service environment, with strong communication and administration skills and who demonstrate a positive attitude even when working under pressure. We are looking for a 'nothing is ever too much trouble' attitude to really wow our guests with world class service.
The overall role of the spa receptionist is to assist with the general day to day running of the spa's front desk and diary. You will be working as part of the team to ensure a smooth running and professional operation of the Spa at all times. Your role will be to ensure that all guests receive exceptional service at the point of booking and enquiry's.
The purpose of the role:
•Have attention to detail and a creative flair, with the ability to communicate at all levels and thrive under pressure
•When things don't quite go right resolve problems speedily and with empathy in a way that will ensure guests remember their holiday for all the right reasons, resulting in customer satisfaction and improvement to the overall guest experience
•Give professional advice and promote available treatments
•Maintain high standards of appearance at all times
•Maintain high standards of the treatment rooms and their equipment, Spa experience and changing rooms, reporting any defects to the Senior Therapist
•Comply with legislation and company policy at all times
•Establish and grow good working relationships with your team leader/manager and fellow team members.
We are looking for candidates who:
•Are able to work flexible shifts including evenings and weekends
•Strong communication skills
•Be a committed Team Player including being flexible and enthusiastic
•Have a problem solving attitude
The benefits of working with us:
•Free use of many of the resort facilities and discounts off our food and retail outlets
•Subsidised nursery facilities available on resort
•Discounted Bourne Leisure holidays for you, your family and friends
•Reward and recognition schemes including long service and team member of the month
•Externally recognised qualifications to give you the opportunity to develop and progress
We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.
Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ GBR
19 May 2021
15 June 2021