The Facilities Manager proactively supports the Facilities Head of Department in the Infrastructure elements of the Facilities Department. This role is accountable for day to day managing and interacting with internal team members and external service providers to ensure planned and reactive works are completed to service and cost expectations on resort. This role requires energy, direction, co-ordination and control to deliver prompt, efficient and high quality service. This role covers a diverse range of skills including plumbing, electrics, gas, fairground mechanics, caravan services etc
Purpose of the role
Report to and work alongside the Facilities Head of Department on day to day activities and act in their absence assuming responsibility for the infra structure elements of the resort,
Utility Management - Monitor usage, identify, research and recommend initiatives to meet our Carbon Reduction Standard commitments and usage
Ensure the Resort complies with all current statutory legislation.
Develop PPM schedules with the support of the Facilities Leadership Team
Manage and lead change/works to ensure minimum disruption to core activities
Check that agreed work by team or contractors has been completed satisfactorily and follow up on any deficiencies
Regularly meet with our internal customers to help plan and prioritise work
Monitor and demonstrate achievement of agreed service levels and take the lead on improvement
Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences
Manage contractor and supplier relationships including reviewing and negotiating the best deals to meet the resorts needs
Compile and coordinate relevant enhancement/refurbishment works including accurately costing projects, scheduling subsequent workload and communicating timescales to resort teams.
Ensure delivery of the highest levels of support and service to the resort in relation to all maintenance requirements
Oversee all team management activities within the department including recruitment, performance management, completion of risk assessments and day to day communication
Role model behaviour and coach others ensuring all activities support the business culture and our customer service programme. Demonstrate enthusiasm towards self development, including attendance to relevant training and development opportunities
What are we looking for?
Credible experience of working in a similar M&E Infrastructure environment
At least two years management experience with a proven track record of successfully managing projects, people and meeting deadlines
Leadership skills to ensure we maximise the Team experience whilst encouraging the highest level of performance. Coaching and mentoring skills.
Knowledge and experience in electrical, gas and water systems in relation to maintenance and adherence to current legislation and good overall Mechanical and Electrical understanding would be an advantage
IT skills including experience of Microsoft Word, Excel, Outlook and PowerPoint is essential
Excellent communication skills, both verbal and written
Excellent planning and organisational skills
Enthusiasm for change and the initiative to implement improvements
The ability to learn and a passion for self development
Warren Road, Minehead, Somerset TA24 5SH GBR
12 February 2020
26 February 2020