The Accommodation Manager will maintain and promote a culture which delivers the highest operation standards which exceed performance and guest expectations through a culture of operational excellence to ensure we deliver Clean and fault free Accommodation and Venues. You will create an environment that allows your team to perform to their best through high performance and high fulfillment.
will have accountability for specific areas whilst still supporting the HOD
with the overall department strategy and work as one great team.
Delighting our Guests:
To develop and maintain relationships, internally with other departments and team, and externally with a wide range of guests, suppliers.
To proactively anticipate the wants and needs of our guests and to drive team performance to deliver and exceed guest expectations.
To resolve any escalated guest complaints with empathy and efficiency.
To assist and offer guidance across all areas of the business to drive high standards of customer service.
To analyse customer feedback and devise measures to improve.
Review of guest verbatim to seek and implement ideas and solutions for improvement.
Deliver against company TI Goals and the communication to the team.
Where Talent Thrives:
To assist in the leadership and development of the team, working closely with your HOD to engage and motivate the team in your department.
To Create an environment where team can perform at their best through the understanding of the 5 critical questions.
To support the leaders with succession planning.
To conduct disciplinary, grievance and appeal meetings, supported by HR, as and when required.
To support the team to develop themselves and their career at Butlin’s
Support Leaders ensuring all team complete the 90-day journey and all red books are completed on time.
Monitor and evaluate the delivery of the “on the job” skill cards.
To support interviews and recruitment of leaders within the department.
Conduct regular and effective PDP’s and assist with the development of all leaders.
Monitor and identify areas for improving Team retention.
Support the HOD with identifying and delivering of training and communication activities for the department.
Support the HOD with delivering leaders training/planning sessions.
We strive to be better:
You will be require financial acumen to enable you to deliver the department’s budgeted goals and KPIs .
Competent and knowledgeable in the delivery of your department Operating standards.
Maintain efficient business costs through effective rota planning and control of expenses and stock control.
Support and develop the management of the I-Auditor system.
Support the ongoing CAFF project.
Management and accountability for all tools and machinery and cleaning equipment for the whole department in regard to maintenance/capex/servicing by implementing processes and procedures.
Support the Management of refurbs and test and learn process.
Manage problem resolution by evaluating from Prime & Planet. Implementing solutions and communicating reports to the leaders.
Working with Facilities around R&M for Accommodation and Venues.
To conduct weekly figures planning meetings and deliver regular communication meetings with leaders.
Manage relationships with supporting departments regarding feedback, consistency and training needs for the Dual Role team.
We are the best place to invest:
To support the Allocation and forward planning of cleans by break for the department enabling us to make plans for the upcoming breaks.
Manage and support leaders with payroll budgets and rotas, in line with SAM compliance, Budget and Guest demand for the department.
Ensure compliance with relevant company legislation.
Liaising with contractors regarding volume, TI and retros.
Warren Road, Minehead, Somerset TA24 5SH GBR
9 February 2020
1 March 2020